Branch offices to re-open June 8, 2020.
As we re-open our branch locations the health and safety of our members and employees continues to be our top priority. For this reason the Credit Union is putting the following measures into place:
All members and staff will be required to wear a mask or face covering.
For security reasons, you may be asked to provide ID or lower your mask for identification purposes
There will be a limit of 2 members allowed in the lobby area at one time.
Central Office hours are subject to change due to protests in the area
Members are asked to maintain 6' between themselves and other members or staff.
If you do not feel well please consider using online and mobile options for your transaction.
Branch facilities will be regularly cleaned and sanitized.
Lobby hours will be limited at Central Office and NoMa. The Philadelphia Office will remain closed.
Central Office hours will be limited to Monday and Friday 8:00 am to 3:00 pm.
Hours are subject to change due to protest activity in the area.
These hours will be expanded as members return to work at Central Office.
NoMa Office hours will be Monday thru Friday 8:00 am to 4:30 pm.
No weekend hours at this time.
Philadelphia Office remains closed due to building restrictions.
Brooklyn and Albany Offices will be open for regular business hours.
Please visit our COVID 19 page for additional information on electronic services.
If your branch is still closed, please use the following services for access to your account:
You can access your account electronically through the following:
Mobile Banking – Deposit checks, pay bills, transfer funds between accounts, check your balance and view transactions from your smart phone or tablet. Download our mobile app from the App Store or Google Play. Online banking enrollment is required to use mobile banking.
Online/Home Banking –you can pay bills, transfer funds between accounts, check your balance and view transactions from your laptop or PC. You can even easily update your account information or apply for a loan by clicking “Loan Apps & More”. You can log into your account directly from our homepage.
Allpoint ATM network – you can access up $1,000 per day* in cash at any of over 55,000 Allpoint ATMs across the globe in addition to our own ATMs. Find an Allpoint ATM near you. *Individual ATM limits may apply. You may need to do mulitple transactions to get the full amount.
Telephone Banking – you can check your balance, make loan payments, transfer funds between accounts and have a cashier’s check sent to your home. Call 800-822-6875 and choose option 1.
If you encounter difficulties with any of these electronic services, staff members are available to help at 800-822-6875, Monday to Friday from 8:00am to 5:00pm and from 9:00am to 1:00pm on Saturday. Please note, other VA facility phone numbers you are accustomed to calling will not be answered while the branches are closed. These numbers cannot be answered remotely. Please be prepared for extended wait times as we expect higher than normal call volume. In addition to our digital and electronic services listed above we also participate in a network of over 5,000 shared branches, some of which may be open when our offices are closed. Find a Shared Branch. Please call the shared branch directly to confirm hours of operation and any access restrictions before visiting.
We understand some of you may find yourself facing financial difficulties as a result of this pandemic. Advantage Financial is here to help and we encourage you to contact us to discuss how we may be of assistance. We also partner with Greenpath Financial Wellness, a firm that offers a host of confidential services such budgeting, financial counseling, foreclosure prevention and debt management. Please feel free to contact them as well.
At Advantage Financial FCU, the health and well-being of our members and staff is our top priority and this step is essential to protecting our members and employees in the face of this pandemic. We continue to monitor this rapidly changing situation and again, apologize for the inconvenience.
For additional information about COVID-19 visit the Centers for Disease Control and Prevention at www.cdc.gov.
We are honored to serve your financial needs. Thank you for being a member.