You can access your account electronically through the following:
Mobile Banking – Deposit checks, pay bills, transfer funds between accounts, check your balance and view transactions from your smart phone or tablet. Download our mobile app from the App Store or Google Play. Online banking enrollment is required to use mobile banking.
Online/Home Banking –you can pay bills, transfer funds between accounts, check your balance and view transactions from your laptop or PC. You can even easily update your account information or apply for a loan by clicking “Loan Apps & More”. You can log into your account directly from our homepage.
COOP and Allpoint ATM networks – you can access up $1,000 per day* in cash at any of over 30,000 COOP ATMs and 55,000 Allpoint ATMs across the globe in addition to our own ATMs. Find a COOP ATM or an Allpoint ATM near you. *Individual ATM limits may apply. You may need to do mulitple transactions to get the full amount.
Telephone Banking – you can check your balance, make loan payments, transfer funds between accounts and have a cashier’s check sent to your home. Call 800-822-6875 and choose option 1.
If you encounter difficulties with any of these electronic services, staff members are available to help at 800-822-6875, Monday to Friday from 8:00am to 5:00pm and from 9:00am to 12:00pm on Saturday. Please note, if you call a phone number other than 800-822-6875 to reach your local branch, your call may go unanswered when the branch is closed. Some branches have limited hours due to government building restrictions and certain phone numbers within those branches belong to the VA and cannot be answered remotely. Please call 800-822-6875.
In addition to our digital and electronic services listed above we also participate in a network of over 5,000 shared branches, some of which may be open when our offices are closed. Find a Shared Branch. Please call the shared branch directly to confirm hours of operation and any access restrictions before visiting.