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By Phone  (800) 822-6875

For specific branches press Option 4 then

  • Albany - Option 1
  • Brooklyn - Option 2
  • Central Office - Option 3
  • NoMa - Option 4
  • Philadelphia - Option 5
  • All others (Call Center) - Option 0

Via Text     (800) 822-6875

By Fax       (202) 737-2992 

Lost or Stolen Card 

Credit Card

(800) 822-6875 Option 2 then Option 2 again or (833) 574-3508

Debit Card

(800) 822-6875 Option 2 then Option 1 or

  •   Lost/Stolen card: 888-241-2510

  •   Activation/PIN Reset: 866-762-0558

  •   Disputes: 833-574-3498

For your protection, we recommend turning your debit card off with the Card Controls in the Advantage Financial FCU mobile app.

Apple® and Android

Questions & Comments

You can ask a question or make a comment using the convenient online form below or you may send an email1 to:

[email protected]

Either way, someone will get back to you as soon as possible.


If you have an issue that has not been resolved to your satisfaction please contact:

The Supervisory Committee is not available to answer basic questions about your account or the products and service offered.  Please direct such questions to [email protected]

1 Email Disclaimer - The security and privacy of your information is important to us.When communicating with us via email please do not send any information that is considered confidential or sensitive such as your account number, social security number, etc. If you need to communicate any personal information please call us at 800-822-6875. Thank you!

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