Careers

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Community Relations Specialist-Washington DC

Advantage Financial Federal Credit Union

Location: in-person, Washington DC, et al

Schedule: Full-time -exempt (40 hours-flexible schedule)

Position Overview

The Community Relations Specialist will drive membership (customer) growth and member (customer) engagement by establishing relationships and opening lines of communication between the credit union, influential parties within our core sponsor group (US Dept. of Veterans Affairs), community groups and other businesses within our community.  The Community Relations Specialist’s role is to build relationships and present the credit union to our partners in a positive light, emphasizing the financial benefit of credit union membership.

Responsibilities

  • Drive membership growth by establishing and maintaining positive relationships with applicable US Department of Veterans Affairs locations, other community businesses (SEGs) and various other community-based partners.
  • Organizing and/or actively participating in community events, networking events, membership drives and other credit union sponsored events during and after normal business hours which may occasionally include weekends.
  • Effectively presenting information about the credit union in one-on-one, small, and large group settings. Developing and delivering professional presentations promoting the benefits of credit union membership for designated SEGs and community groups.
  • Maintaining an understanding of credit union products, services, policies and procedures in order to promote the credit union in interactions with stakeholders.
  • Conducting member surveys to determine member satisfaction, community needs and the credit union’s ability to meet those needs.
  • Gathering member testimonials to be included in various marketing materials.
  • Working with the Marketing Department to develop and/or position credit union products in a way that benefits SEGs and/or community stakeholders.
  • Coordinate periodic visits with our SEGs, community influencers and community groups for presentations to promote new/existing products and services.
  • Preparing reports for management outlining member relationship activities, highlighting progress in driving membership growth and member engagement.
  • Maintaining a current database of all SEG contacts, community group contacts and community influencers.
  • Serving as the primary liaison for community relationships to showcase the credit union as a valuable benefit and community partner.
  • Performing other job-related duties as assigned.

Requirements

  • Outgoing, professional personality that communicates to members, prospects, and community partners that the Credit Union is a professional financial institution, dedicated to promoting their financial well-being and becoming a lifetime financial partner.
  • Ability to express oneself, clearly and concisely, both orally and in writing.
  • Ability to work independently.
  • General knowledge of financial institution products and services.
  • Experience in sales or customer service roles such as retail sales, business development, marketing, grass roots advocacy or community relations preferred.
  • Experience using Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) and various video conferencing software (Zoom, Teams, etc.).
  • Flexibility to travel to multiple branches and offsite venues, primarily within the DC metropolitan area, as well as occasional travel to PA and NY offices which may require overnight stays (approx. 20%).   
  • High School Diploma or equivalent required;
  • Experience building personal relationships in a face-to-face environment
  • This position is not eligible for remote work due to the nature of the tasks involved.

Additional Comments

Salary Range:  $46,000-$56,000 annually

Benefits:  see below

  • (Position related travel expenses are prepaid or fully reimbursed)

Member Service Representative/Teller-NoMa

Location:  175 N Street NE, Washington DC 20002

Schedule:

  • Full-time (40 hours per week) 
  • Monday to Friday 7:30am to 4:00pm

Job type:  In-person

Position Overview:  Advantage Financial FCU, is seeking a personable, highly motivated individual to provide services to our members (customers) in a Member Service Representative/Teller role at our NoMa DC location.  

Position Responsibilities: The ideal candidate is responsible for:

  • assisting members with financial transactions in an accurate, timely and professional manner,
  • processing loan requests,
  • establishing new memberships,
  • opening deposit accounts,
  • providing information on Credit Union products and services and
  • offering financial guidance as appropriate.

Position Requirements:

  • High School Diploma or equivalent (GED) required.
  • Cash handling experience required (minimum 1 year)
  • Previous customer service experience required (minimum 1 year)
  • Good oral and written communication skills.
  • Must be familiar with Microsoft Office suite (Word, Excel, Outlook, Powerpoint).
  • Prior financial institution experience preferred.
  • Experience with Symitar Episys a plus.

Salary Range:  $18.00 - $21.00 per hour

Benefits:   see below

Qualified candidates may submit their resume to Krystle Correa via fax (202-216-0099) or email at [email protected]

 

Member Service Representative/Teller-Brooklyn

Location:  800 Poly Place Room 1-110, Brooklyn, NY 11209

Schedule:

  • Full-time (40 hours per week) 
  • Monday to Friday 7:30am to 4:00pm

Job type:  In-person

Position Overview:  Advantage Financial FCU, is seeking a personable, highly motivated individual to provide services to our members (customers) in a Member Service Representative/Teller role at our Brooklyn VA Medical Center location.

 Position Responsibilities: The ideal candidate is responsible for:

  • assisting members with financial transactions in an accurate, timely and professional manner,
  • processing loan requests,
  • establishing new memberships,
  • opening deposit accounts,
  • providing information on Credit Union products and services and
  • offering financial guidance as appropriate.

Position Requirements:

  • High School Diploma or equivalent (GED) required.
  • Cash handling experience required (minimum 1 year)
  • Previous customer service experience required (minimum 1 year)
  • Good oral and written communication skills.
  • Must be familiar with Microsoft Office suite (Word, Excel, Outlook, Powerpoint).
  • Prior financial institution experience preferred.
  • Experience with Symitar Episys a plus.

Salary Range:  $18.00 - $21.00 per hour

Benefits:   see below

Qualified candidates may submit their resume to Laura Novello via fax (718-921-3010) or email at [email protected].

Benefits

In addition to your salary, all Advantage Financial team members enjoy:

  • Employer paid (70%) health insurance premium for single or family coverage
  • Fully funded health insurance deductible (HRA Plan)
  • 401k employer matching contribution (4%)
  • Income protection with life insurance, and long-term disability
  • Paid sick, vacation & holiday leave
  • Educational assistance