Brooklyn Branch phone line

The Brooklyn VA Hospital has upgraded its phone systems resulting in a change in how you reach our Brooklyn Branch.  To reach the Brooklyn Branch we suggest you call the credit union's main number 800-822-6875.  Then select Option 4 and then Option 2 and you will be automatically connected to the Brooklyn branch or dial the hospital main number, 718-492-0600  then select Option 1 and extension 3220.

Shared Branching Enhanced Security 

Beginning May 1, 2025, if you use a Shared Branch outside of the state where your ID is issued, you will be required to complete an IDCheck.  The Shared Branching provider has implemented IDCheck to help prevent fraud on your account. 

Electronic Services

Whenever our offices are closed, please use the following services for access to your account:

Mobile Digital Banking – Deposit checks, pay bills, transfer funds between accounts, check your balance and view transactions from your smart phone or tablet. You can also set up alerts, apply for a loan and open additional savings accounts.  Download our mobile app from the App Store or Google Play. Online banking enrollment is required to use mobile banking.

Online Digital Banking –you can pay bills, transfer funds between accounts, check your balance and view transactions from your laptop or PC. You can even easily update your account information, set up alerts, apply for a loan and open additional savings account. You can log into your account directly from our homepage.

Allpoint and COOP ATM networks – you can access up $1,000 per day* in cash at any of over 55,000 Allpoint ATMs and 30,000 COOP ATMs across the globe in addition to our own ATMs. You can find a surcharge free ATM near you using the link on our Locations page. *Individual ATM limits may apply. You may need to do multiple transactions to get the full $1,000 amount.

Telephone Banking – you can check your balance, make loan payments, transfer funds between accounts and have a cashier’s check sent to your home. Call 800-822-6875 and choose option 1.

Shared Branching - In addition to our digital and electronic services listed above we also participate in a network of over 5,000 shared branches, some of which may be open when our offices are closed. You can find a Shared Branch using the link on our Locations page. Please call the shared branch directly to confirm hours of operation and any access restrictions before visiting.

24/7 Call Center  - We offer telephone assistance 24 hours a day, 7 days a week (except Thanksgiving and Christmas). Please note, Not all services are available from our after hours call center.

If you encounter difficulties with any of these electronic services, staff members are available to help at 800-822-6875, Monday to Friday from 8:00am to 5:00pm. 

We are honored to serve your financial needs. Thank you for being a member.