Effective March 27, 2020 all branch locations of the credit union will be closed until further notice. Despite the valiant efforts of our staff, rapidly changing circumstances have led us to believe we can no longer maintain a safe environment for our members or staff. We apologize for the inconvenience.
Rest assured your money is safe. You can continue to access your account through the many self service options currently available. In addition, staff from all of our locations will be available, remotely, to work with you over the phone and online. Check our locations page for a list of direct extensions or choose Option 4 from the main menu then listen for your branch.
Please send all payments, deposits and correspondence to:
Advantage Financial FCU
PO Box 50480
Washington DC 20091-0480.
Mail sent to other locations is being forwarded to this address but delivery will be delayed.
If you haven’t already, we recommend you enroll in online banking. It is quick and easy. Enroll here!
You can access your account electronically through the following:
Mobile Banking – Deposit checks, pay bills, transfer funds between accounts, check your balance and view transactions from your smart phone or tablet. Download our mobile app from the App Store or Google Play. Online banking enrollment is required to use mobile banking.
Online/Home Banking –you can pay bills, transfer funds between accounts, check your balance and view transactions from your laptop or PC. You can even easily update your account information or apply for a loan by clicking “Loan Apps & More”. You can log into your account directly from our homepage.
Allpoint ATM network – you can access cash (up to $500 per day) at any of over 55,000 Allpoint ATMs across the globe in addition to our own ATMs. Find an Allpoint ATM near you.
Telephone Banking – you can check your balance, make loan payments, transfer funds between accounts and have a cashier’s check sent to your home. Call 800-822-6875 and choose option 1.
If you encounter difficulties with any of these electronic services, staff members are available to help at 800-822-6875, Monday to Friday from 8:00am to 5:00pm and from 9:00am to 1:00pm on Saturday. Please note, other VA facility phone numbers you are accustomed to calling will not be answered while the branches are closed. These numbers cannot be answered remotely. Please be prepared for extended wait times as we expect higher than normal call volume. In addition to our digital and electronic services listed above we also participate in a network of over 5,000 shared branches, some of which may be open when our offices are closed. Find a Shared Branch. Please call the shared branch directly to confirm hours of operation and any access restrictions before visiting.
We understand some of you may find yourself facing financial difficulties as a result of this pandemic. Advantage Financial is here to help and we encourage you to contact us to discuss how we may be of assistance. We also partner with Greenpath Financial Wellness, a firm that offers a host of confidential services such budgeting, financial counseling, foreclosure prevention and debt management. Please feel free to contact them as well.
At Advantage Financial FCU, the health and well-being of our members and staff is our top priority and this step is essential to protecting our members and employees in the face of this pandemic. We continue to monitor this rapidly changing situation and again, apologize for the inconvenience.
For additional information about COVID-19 visit the Centers for Disease Control and Prevention at www.cdc.gov.
We are honored to serve your financial needs. Thank you for being a member.
Advantage Financial FCU