You can now reach our staff via text message. Simply send a text message to our main phone number 800-822-6875, to have your general questions answered by an actual staff member. Get personalized, quick and convenient responses from our friendly staff.
Texting is free*, fast, and an easy way to get your general questions answered. All you need is a smartphone or tablet that has text message (SMS) service enabled (your device does not have to be Internet-capable). No personal information is exchanged, such as Username, Password or full account number.
It’s as easy as 1-2-3!
- Simply send a text to 800-822-6875.
- Look out for an automated response, confirming we received your message.
- Receive a personalized answer to your question from one of our staff members. We may need to confirm your identity by asking a few questions.
Q. How quickly will I receive a response?
A. Within 1-3 minutes you will receive an automated response, followed by a personalized response from an actual staff member.
Q. Can I text Advantage Financial FCU 24/7?
A. Texts will be received 24/7 however, our staff members are only available to respond during our business hours, which are Monday-Friday 8:00 AM - 6:00 PM, Saturday 9:00 AM - 3:00 PM and Sunday 11:00 AM - 3:00 PM. Should you send a text after hours, an automated response will be sent to notify you that we are closed.
Q. What type of questions will be answered via text message?
A. General questions pertaining to hours of operation, routing number, and contact information. Also, basic questions regarding our products and services may be resolved via text. Should you have a specific question that requires account or loan information such as, transaction and balance inquiries, please call 800-822-6875, log into online banking or the mobile app, or visit the nearest location for assistance.
Q. Should I include my account number or personal information in the text?
A. Please do not include any sensitive personal information in a text message. Texting may not be secure and private information may not be protected. If you have an immediate concern that includes personal information, please call us at 800-822-6875 or visit the nearest location for assistance.
Q. I am not a member of Advantage Financial FCU, can I send a text?
A. Membership is not required to communicate with Advantage Financial FCU via text message.
*Your mobile service provider may charge for sending and receiving text messages. Check with your mobile service provider for details and specific charges that may apply.